Technicians should provide top-class customer services. They should have solid analytical and problem-solving skills. Administrators must have excellent written and verbal communication skills, as they should communicate complex concepts in a simple manner to people from non-technical backgrounds. They should be able to adhere to schedules strictly.
Administrators set up the computer system for new employees. They move and change user preferences and file migration as necessary. Technicians provide second-tier support for the help desk. They provide adjustments and fixes for installed software.
Besides, desktop support administrators maintain network printers, secure computers, evaluate and replace computer components, such as memory, hard drive, and optical drives, among others. They assess network issues, including switches, connectivity, and network port patches. Technicians replace wireless access points, network switches, and other networking devices as required. They implement, support, and troubleshoot incidents related to PCs/laptops/mobile devices using conventional procedures and proven guidelines.
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